Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@shopbaloneyboy.com with your order number and reason for return. Please note the Customer pays for return shipping by default, unless the return is for a defective/wrong item or we explicitly provide a prepaid label. 

If your return is accepted, we will provide you with a return address. Items sent back to us without first requesting a return will not be accepted. 

We do not charge restocking fees.

You can always contact us for any return question at support@shopbaloneyboy.com. 

Cancellations
Orders can be canceled within 1 hour of purchase; after that, cancellations are not guaranteed once the order is fulfilled or shipped.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned. These items are marked on the product page description as "Final Sale Only". Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have once the return is accepted, then make a separate purchase for the new item if stock is available. Stock availability is not guaranteed.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@shopbaloneyboy.com.