Order processing and production
- Orders are typically processed within 1–2 business days after payment confirmation.
- After processing, items that are fulfilled by our print-on-demand partners (Printful and Tapstitch) enter production. Production times vary by vendor and by product. Estimated production windows are shown on each product page; as a general guide, Printful production is commonly 2–7 business days and Tapstitch production is commonly 3–10 business days. These are estimates only — actual times depend on product type, vendor workload, and seasonal demand.
- Orders placed on weekends or public holidays will be processed on the next business day.
Multiple vendors and separate shipments
- Some orders may contain items fulfilled by different vendors. Items fulfilled by Printful and Tapstitch may ship from different locations and therefore may arrive separately.
- You will receive a separate tracking number and shipping notification for each shipment. Please allow each shipment to follow its own transit timeline.
Shipping methods and delivery times
- We offer multiple shipping methods at checkout (standard, expedited, and carrier-specific options where available). Delivery times depend on the shipping method chosen and the fulfillment location.
- Domestic standard shipping (continental US) typically arrives within 5–10 business days from the date the item leaves the vendor’s facility, but this varies by product and vendor. Expedited options are available at checkout for faster delivery.
- International shipping times vary widely by destination and customs processing and can take 10–30+ business days from shipment.
Shipping costs and free shipping
- Shipping costs are calculated at checkout based on the items in your order, the chosen shipping method, and the shipping destination. Because items may ship from different vendors, shipping charges reflect the combined cost of each shipment.
- Free standard shipping is available for orders over $50 within the continental US (applies to the order total at checkout). Free shipping applies to qualifying standard shipping but may not cover separate vendor shipments or expedited methods. If parts of an order ship separately, additional shipping charges could apply to those shipments in some cases — check your order confirmation for details.
Order tracking and notifications
- When a vendor ships an item, you will receive an email with a tracking number and carrier information. If an order contains multiple shipments, you will receive multiple tracking notifications.
- Use the tracking number sent to you to check the package status on the carrier’s website. If tracking shows an issue, contact the carrier first. If you need further help, contact us.
Lost, delayed, or damaged packages
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Baloney Boy works with our vendors to fulfill orders, but we are not responsible for carrier transit delays once a package has been handed to the carrier.
- If a package is lost or damaged in transit, please contact the carrier with your tracking number first. Then email us at support@shopbaloneyboy.com with your order number, the tracking number, and photos (for damaged items). We will coordinate with the vendor and carrier to help resolve the issue.
- If a vendor confirms a fulfillment or shipping error (wrong or defective item), we will arrange a replacement or refund and, where appropriate, provide a prepaid return label.
Customs, duties, and import taxes
- For international orders, recipients are responsible for any customs fees, import duties, or taxes assessed by the destination country. These fees are not included in the item price or shipping cost and must be paid by the recipient. Baloney Boy and our vendors cannot estimate or absorb these charges.
Address accuracy and delivery issues
- Please ensure your shipping address is complete and accurate at checkout. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses.
- If you realize your address is incorrect, contact us immediately at support@shopbaloneyboy.com. If the order has already entered production or shipped, we may not be able to change the address; additional fees may apply to re-ship returned packages.
Cancellations and changes
- Orders may be canceled within 1 hour of purchase. After that window, cancellations are not guaranteed because items may already be in production with our vendors. If you need to request a cancellation, email support@shopbaloneyboy.com immediately with your order number.
Returns for POD items
- Many items fulfilled by Printful or Tapstitch are made-to-order. Please review our Return & Refund Policy for details on returns, exchanges, and how we handle defects or incorrect items. If a made-to-order item is damaged or incorrect, contact us right away and include photos so we can work with the vendor to resolve it.
Questions or help
- For any shipping questions or concerns, email support@shopbaloneyboy.com with your order number and details. We’ll coordinate with Printful or Tapstitch as needed and do our best to resolve shipping issues promptly.
